Receptionist - State Farm Agent Team Member

ROLE DESCRIPTION: Is this you? Customer service skills Attention to detail Desire to help people  Problem solver Team player Bilingual - Spanish If so, you may be an ideal fit for our office! We are a local State Farm Insurance office whose primary focus is serving our policyholders and protecting our community from the unexpected. We accomplish this by being customer focused, organized and ready to assist in both good and challenging times.RESPONSIBILITIES:  Establish customer relationships and follow up with customers as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.  QUALIFICATIONS: Dedicated to customer service Able to effectively relate to a customer, answer their questions, and anticipate their needs. Excellent phone skills to assist customers and coordinate with other agency team members Proactive in problem-solving Maryland Insurance Licenses Required (must be willing to obtain) Bilingual (Spanish) highly preferred BENEFITS: Hourly pay plus commission/bonus Opportunity for growth and advancement within my office Paid time off (vacation and personal/sick days) Valuable career-building experience Compensation: $31,200.00 - $35,360.00 per year My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Princess Anne, MD and help customers with their insurance and financial services needs, including:  Auto insurance Home insurance Life insurance Retirement planning   State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.